Supplemental Guidelines on ARTA Memorandum Circular No. 2019-002, s. 2019 or the "Guidelines on the Implementation of the Citizen's Charter in Compliance with Republic Act (R.A.) No. 11032, otherwise known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018" and its Implementing Rules and Regulations (IRR)"
Republic Act No. 9485 approved June 2, 2007 entitled " An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor"
